Shipping & returns.

Last updated: August 26, 2026

1. What shipping costs
2. Where we ship
3. When it ships
4. Tracking
5. Returns
6. Refunds
7. Damaged or lost
8. Subscriptions
9. Contact

01 — What shipping costs

There is no free-shipping threshold at launch, and we would rather say so here than have you find out at the last step. If that changes, the launch list hears first.

02 — Where we ship

The United States only at launch, including Alaska, Hawaii, and APO/FPO addresses. We do not ship internationally yet. If you are outside the US, join the launch list — that is where the announcement goes when it changes.

03 — When it ships

The first production run is October 2026 and the first batch ships in fall 2026. It is limited, and the launch list orders before anyone else.

Once we are shipping regularly, orders leave within 1–2 business days and arrive in 3–7 business days depending on where you are. Orders placed on a weekend or a holiday go out the next business day.

04 — Tracking

You get a tracking number by email as soon as your order leaves. If it has been more than two business days since you ordered and nothing has arrived, check your spam folder first, then email us.

05 — Returns

You have 30 days from delivery to return tins for a full refund on the tins. Section 06 covers what happens to the shipping you paid.

• Unopened tins come back for a full refund on the tins, no reason needed.
• Opened tins — if you tried it and did not like it, email us. We would rather hear why than keep your money.
• Email hudsonjmurray11@gmail.com with your order number to start a return. We will reply with the return address and what to include.
• Return postage is yours to pay. The one exception is an order that arrived damaged or wrong — that is our mistake, and section 07 covers it instead.

For food-safety reasons we cannot resell a returned tin, opened or not. Returns are destroyed, which is exactly why we would rather you ordered the Pro Pack first and the Elite Pack second.

06 — Refunds

Refunds go back to the original payment method within 5–10 business days of us receiving the return. We refund the price of the tins.

The shipping you paid on the original order is not refunded on a change-of-mind return, and return postage is not reimbursed. Both are refunded in full when the return is our error — a damaged, wrong, or missing item.

07 — Damaged or lost

If your order arrives damaged, photograph it and email hudsonjmurray11@gmail.com within 7 days. We will replace it and you keep the damaged one — do not post it back.

If tracking says delivered and nothing is there, check with your household and neighbours, then give it 48 hours — carriers scan early more often than they lose parcels. If it still has not turned up, tell us and we will replace it.

08 — Subscriptions

Subscription orders are charged shipping the same way as one-time orders, and carry the same returns window. Cancel, pause, or skip from your account at any time; the terms cover the rest.

09 — Contact

Anything about an order: hudsonjmurray11@gmail.com. Questions about the product itself are probably already answered in the FAQ.